Here are some resources to keep the momentum going:
- Join the “Getting Unstuck!” discussion thread on the Summit on Customer Engagement LinkedIn group
- Get your hands on the 2017 Advanced Practices in Customer Advocacy & Engagement study for 1/2 off by using code: GU2017
- Read the Hidden Wealth of Customers by Bill Lee
- Check out these Point of Reference blog posts
- The Time is Now for the Customer Advocate Consultant
- Stop the Insanity: Change the Customer Reference Ownership Model
- Leadership’s Role in Customer Advocacy
- Integrate Functions and Technology: The MarTech Stack
Audio Interviews with Program Manager Peers
We weren’t able to play audio clips featuring program leaders during the webinar. Four areas of focusfor programs that want to see big results. Here are perspectives on these topics from program managers who are succeeding in these and other ways.
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